What's BAM digital training
Digital assistant training
Learning how to use the BAM.org.uk website and
How to help others use the website BAM.org.uk
Objectives:
To promote the use of BAM website for advice seekers
To promote the use of BAM website for advice providers
To build confidence in accessing online advice.
To raise awareness of the types of advice available on the BAM website.
To understand how to refer clients to experts using the BAM website
Outcomes:
At the end of the BAM training session you will be able to
1. Find the most appropriate advice category by asking the right question
2.FInd the most appropriate advice
3. Find local and national advice service telephone helplines and advice websites
4. Refer clients directly to experts using BAM website
Method:
Using specially designed scenarios relating to the main advice categories
Benefits Employment Health & Wellbeing Housing Immigration Money you will follow the steps towards solving a problem / finding the answer / finding the referral agencies and when relevant, making a referral to an expert using the BAM website.
It will also be possible to discuss recent scenarios you have experienced.
Training session will take 1-2 hours
Either in your community group or organisation’s premises, or at Harlesden Library (in the Harlesden Hub) or in the Board Room 36-38 Willesden Lane.
You will be asked to give feedback on your training session and you will be required to maintain a record on BAM LOG for Digital Assistants of who you have helped (either using names or anonymously) and record what type of advice was requested.
BAM Log for Digital Assistants to be sent to info@brentcan.org.uk
Brent Advice Matters BAM.org.uk
ESOL volunteers completed the BAM digi Training
