BCAN - Brent Community Advice Network
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What's BAM?

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A local website which helps you solve your problems

www.bam.org.uk



What's BAM digital training

Digital assistant training


 
Learning how to use the  BAM.org.uk  website         and
How to help others use the website  BAM.org.uk 

 

Objectives:
To promote the use of BAM website for advice seekers
To promote the use of BAM website for advice providers
To build confidence in accessing online advice.
To raise awareness of the types of advice available on the BAM website.
To understand how to refer clients to experts using the BAM website
 

Outcomes:
At the end of the BAM training session you will be able to 

1. Find the most appropriate advice category by asking the right question

2.FInd the most appropriate advice 

3. Find local and national advice service telephone helplines and advice websites 

4. Refer clients directly to experts using BAM website

 
 
Method:
Using specially designed scenarios relating to the main advice categories
Benefits    Employment    Health & Wellbeing   Housing    Immigration     Money  you will follow the steps towards solving a problem / finding the answer / finding the referral agencies and when relevant, making a referral to an expert using the BAM website.
It will also be possible to discuss recent scenarios you have experienced.
 
 
Training session will take 1-2 hours
Either in your community group or organisation’s premises,  or  at Harlesden Library (in the Harlesden Hub) or in the Board Room 36-38 Willesden Lane.
 
You will be asked to give feedback on your training session and  you will be required to maintain a record on BAM LOG for Digital Assistants of who you have helped (either using names or anonymously) and record what type of advice was requested.
 
 
 
BAM Log for Digital Assistants to be sent to    info@brentcan.org.uk
Brent Advice Matters      BAM.org.uk 

 
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ESOL volunteers completed the BAM digi Training

What our members are saying:

If it hadn’t been for BCAN we would never have got AQS. We had been talking about AQS for ages and the onerous task of accreditation. Thanks to the BAF funding stream, open to BCAN members, it was possible. Alexa and Lucy got to work and make it happen. We are so glad to have AQS and we certainly learnt a lot throughout this process.
​          - Sarah, Salusbury World CEO. ​        
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bcan@cvsbrent.org.uk

​020 3011 1697

5 Rutherford Way,
Wembley, London HA9 0BP
  • About
  • Contact
  • News
  • Training & Events
  • Brent advice matters
  • Brent Advice Fund Grants
  • About